Corsidian presents COD, a new concept in Contact Center solutions   

Corsidian Inc., Mexico D.F., July 24th, 2006.- Currently the companies and countries around the world present common availabilities: The technology, infrastructure, employment, capital and materials.

In the technological area, a lot of companies have stand out in a special way for being software and hardware developers, nevertheless, it exists a clear falling behind in the continuum improvement process and in the inversion made to have qualified personnel, which is capable of responding to the new technological implementations.

In this sense, Corsidian integrates to their services an additional solution that will allow the companies to maintain control all over their process, administration, and distribution: Corsidian University.

One week away from the opening, Rebeca Bey, commented: "The Corsidian University has been created with a purpose: to offer our clients a training channel for the Call and Contact Centre to count with a qualified personnel, capable of developing knowledge, skills and attitudes to optimize and obtain the prime level of productivity of the new technological implementations".

Rebeca Bey, CRM Director, along with Antonio Baez Fonseca, Corsidian's Technical Support Director, welcomed the first students generation.

The University, focused in a prime way to offer technical workshops with a theory- practical methodology for the Call and Contact Centre Area, has as goal: to grant a certificate that guarantees the development and application of the student's knowledge and skills.

Corsidian University will create courses which come from the specific needs of the clients, as a tailored suit. "This is our first starting point: in the practice, the user has all necessary elements to use the system, however, we managed to identify opportunities to develop our workshops based on the information that results from our ticket lifting system, as well as the interactions with our clients through the CRM, Professional Services and Commercial Areas, allowing us to identify certain operative opportunities which are frequent in the life of the user so we can develop our workshops and specific services of a topic in particular", Rebeca Bey pointed out.

The courses, given by highly qualified personnel, also consider the supervisors and telephone operators training so they can develop their skills for specific areas like: collection fees, proper attention to their clients, new products layout, effective personnel administration and bigger efficiency in the use of technology from an operative point of view.

After nearly 10 years of being in the Contact Centre industry, where she began participating in a Call Centre creation project, Rebeca Bey admits the necessity of being updated and trained as imperative, "I feel better helping these people's growing, in front of this kind of business. I first began in this field by participating in a project that contemplated the implantation of avant-garde technology, phone agent training and process administration, amongst other activities. There I had the chance to know what a Contact Centre really is, the environment where the phone agent moves, and the problems which all operative levels deal with. Now, Corsidian turns out to be the ideal environment to continuously contribute to these knowledge and expertise".

Adapting the necessities and operations of each client, so technology and personnel's training and administration are oriented to obtain the quickest investment return have been the bases of Corsidian's work.

With this new concept, Corsidian not only expands its service portfolio for their clients, but also marks a creative guideline in a field that now converges with human resources.

For further information, please contact:

Corsidian S.A. de C.V.
Av. Insurgentes Sur 826
Col. Del Valle
Mexico D.F.
Tel. (55) 5340 1990 ext.3063
Fax. (55) 5340 1991
infomexico@corsidian.com
www.corsidian.com

Corsidian Media
pgarcia@corsidian.com.

Corsidian, worldwide leader supplier in the industry of solutions for Contact Centers, counts with over more than 10 years of experience in the development and implementation of service strategies that allow the Call and Contact Centers of diverse business sectors, to improve their operation and capture new customers.

Corsidian has distinguished for providing global solutions adapting them to the needs and operation of each client, making technology and personnel training and administration to be oriented to obtain the quickest investment return. Some of the services that we offer are: Inbound and Outbound Solutions for Contact Centre, Technological Solutions, Quality Insurance (CRM), and Consultancy and Training for Contact Centers.